Refund policy

Refund Policy – Satorni

We offer a 100-night return or replacement policy, which means you have 100 days after receiving your item to request a return or replacement.

Eligibility for Returns

To be eligible for a return, your item must be shipped back to our warehouse (with a tracking number) in the same condition you received it: unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Items returned to intermediary shipping facilities are not eligible for a refund; only items sent back to one of our designated warehouses qualify.

Please note that customers are responsible for return shipping fees. Shipping costs are non-refundable.

Our Recommendation: Replacement

If your product doesn’t meet your expectations, we recommend requesting a free replacement within 100 nights instead of a return. This is faster, easier, and more cost-efficient for both you and us.

Order Cancellation

Orders can only be canceled within 1 hour after being placed. After that time, our team has already processed the order into our system and our carrier’s system.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned:

  • Opened bottles of essential oil (for hygiene & safety reasons)

  • Custom or personalized items

  • Hazardous materials, flammable liquids, or gases

Unfortunately, we also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to request a replacement. Once approved, we’ll ship out the replacement right away.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be refunded automatically via your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Orders that have already received a replacement or exchange are no longer eligible for a refund.

📩 For all return or refund questions, please contact us at: info.satorni@gmail.com